What this policy covers
This Privacy Policy applies when you visit the DIT.ai website, join our waitlist, create or use an account, access the dashboard, or send requests through our API and related services.
It explains what information we collect, why we process it, when we may share it, and the choices you have regarding your information.
Data controller
DIT.ai acts as an independent data controller for personal data collected in connection with account registration, billing, and service operation.
In certain cases, DIT.ai may act as a data processor on behalf of its customers when processing API requests containing personal data.
Information we collect
We collect information you choose to provide directly, along with certain technical and service data needed to operate, secure, and improve DIT.ai.
- Contact details and profile information, such as your name, email address, company name, and role.
- Account and authentication information, including login activity and preferences.
- Usage and operational data, such as API request metadata, billing events, routing diagnostics, and product analytics.
- Device, browser, cookie, and network information that helps us prevent abuse and understand product performance.
How we use information
We use information to provide the service, authenticate users, route requests, monitor reliability, respond to support issues, prevent fraud or abuse, and comply with legal obligations.
We may also use aggregated or de-identified information to analyze trends, improve system performance, and understand how customers adopt the platform.
Legal basis for processing
We rely on contractual necessity, legitimate interests, legal obligations, and consent (where required) to process personal data.
API traffic and provider routing
DIT.ai acts as a routing and exchange layer between customers and model providers. We may process request metadata, performance metrics, and billing signals necessary to deliver the requested service.
Unless we explicitly say otherwise in a product-specific agreement, we do not use your prompts or outputs to train our own models. Requests may be transmitted to the provider selected to fulfill your call, and that provider's own terms and data handling practices will also apply. DIT.ai does not control and is not responsible for the data handling practices of such providers.
We may retain request data, including prompts and outputs, for a limited period solely for service operation, security, debugging, and abuse prevention purposes.
Such routing decisions may be made dynamically based on availability, performance, and commercial factors as described in the Terms of Use. Such processing is carried out in accordance with the roles and responsibilities described in the Data Processing Addendum where applicable.
Subprocessors
DIT.ai may engage third-party service providers, including model providers and infrastructure vendors, to process data on its behalf.
A list of subprocessors is available upon request or on our website.
Sharing and disclosure
We may share information with infrastructure vendors, analytics providers, payment processors, and model providers when necessary to operate DIT.ai.
Depending on the nature of the processing activity, such third-party providers may act as data processors, subprocessors, or independent controllers under their own terms and privacy practices.
We may also disclose information when required by law, to enforce our agreements, or to protect the rights, safety, and security of DIT.ai, our users, or others.
International data transfers
DIT.ai operates globally, and your information may be transferred to and processed in countries outside your jurisdiction, including the United States.
Where required, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect personal data.
Retention and security
We retain personal data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of data, including account information, billing records, and API usage logs.
This may include retention of billing records, security logs, and abuse prevention data where reasonably necessary, including service continuity and operational integrity purposes.
We use administrative, technical, and organizational safeguards designed to protect information, but no method of transmission or storage is completely secure.
Your rights and choices
Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data, as well as the right to data portability.
You may exercise these rights by contacting us. We will respond in accordance with applicable data protection laws.
You also have the right to lodge a complaint with a relevant data protection authority.
You may exercise these rights by contacting us at [email protected].
Children
The Service is not directed to children under 13, and we do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to delete it.
Cookies and similar technologies
We use cookies and similar technologies to operate our website, improve performance, and ensure security. Some cookies are essential, while others (such as analytics cookies) help us understand how users interact with our services.
Where required by applicable law, we will obtain your consent before using non-essential cookies. You can control or disable cookies through your browser settings or by managing your preferences when prompted.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the revised policy on this page.
Contact us
DIT.ai is operated by Cubo World Inc., a company incorporated in the State of Delaware, United States.
Registered Address: 16192 Coastal Highway, Lewes, DE 19958, United States.
If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at: [email protected]