What this policy covers
This Privacy Policy applies when you visit the DIT.ai website, join our waitlist, create or use an account, access the dashboard, or send requests through our API and related services.
It explains what information we collect, why we process it, when we may share it, and the choices you have regarding your information.
Information we collect
We collect information you choose to provide directly, along with certain technical and service data needed to operate, secure, and improve DIT.ai.
- Contact details and profile information, such as your name, email address, company name, and role.
- Account and authentication information, including login activity and preferences.
- Usage and operational data, such as API request metadata, billing events, routing diagnostics, and product analytics.
- Device, browser, cookie, and network information that helps us prevent abuse and understand product performance.
How we use information
We use information to provide the service, authenticate users, route requests, monitor reliability, respond to support issues, prevent fraud or abuse, and comply with legal obligations.
We may also use aggregated or de-identified information to analyze trends, improve system performance, and understand how customers adopt the platform.
API traffic and provider routing
DIT.ai acts as a routing and exchange layer between customers and model providers. We may process request metadata, performance metrics, and billing signals necessary to deliver the requested service.
Unless we explicitly say otherwise in a product-specific agreement, we do not use your prompts or outputs to train our own models. Requests may be transmitted to the provider selected to fulfill your call, and that provider's own terms and data handling practices will also apply.
Sharing and disclosure
We may share information with infrastructure vendors, analytics providers, payment processors, and model providers when needed to operate DIT.ai. We require service providers to handle data in line with the service they perform for us.
We may also disclose information when required by law, to enforce our agreements, or to protect the rights, safety, and security of DIT.ai, our users, or others.
Retention and security
We keep information for as long as needed to provide the service, maintain business and financial records, resolve disputes, and meet legal obligations.
We use administrative, technical, and organizational safeguards designed to protect information, but no method of transmission or storage is completely secure. You should also protect your own credentials and access tokens.
Your choices
You can contact us to request access, correction, or deletion where applicable, or to ask questions about how your information is handled.
If you no longer want marketing emails from us, you can unsubscribe using the link in the message or by contacting [email protected].
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the revised policy on this page.